Frequently Asked Questions

Member Portal provides access to personal information about your fringe benefits. Registration allows us to verify the identity of every individual requesting this highly confidential information. During registration, you're required to create a username and password, which are the keys that unlock the online vault containing your personal information. No one can access your information without them.

This is a website for carpenters and family members with fringe benefits provided by Northwest Carpenters Trusts. This includes journeymen, retirees and apprentices. You must be a participant, spouse or dependent over the age of 13 to use this website.

If you are enrolled with Northwest Carpenters Trusts and have hours reported, click here to register. If you are a participant but have not submitted your enrollment forms, download them here and mail your completed forms to Northwest Carpenters Trusts.

The Member Portal requires specific information to verify your identity. For your security, we want to be sure that it's a customer who wants to register and not someone trying to impersonate you. Here's what we need to know:

1. Participant's name
2. Participant's date of birth
3. Participant's ID number on quarterly benefit statement or ID number on Regence/Northwest Carpenters Trusts medical card. Retirees can enter the 11-digit number on the Express Scripts prescription card.
4. Spouse/dependent's name (if applicable)
5. Spouse/dependent's date of birth

A working email address is also required for registration.

No. The Member Portal does not accept PINs.

No. Member Portal does not accept Social Security Numbers (SSN) for registration. The website will never ask for your SSN.

Email will be used to confirm your Member Portal registration. You will receive an email from info@carpentersbenefits.org with instructions that must be followed to complete your registration. You will not be able to use the Member Portal until you respond.

No. Your email address must be unique—it cannot be identical to the email address of another registered user/family member. You'll need separate registrations with different email addresses.

No. They must complete separate registrations with different email addresses.

Email is used to confirm your registration. Once registration is complete, your email address is the username to enter when you log in to the Member Portal. If you agree to eCommunications, you'll receive email alerts when electronic documents and messages from Carpenters Trusts are ready to be reviewed. Notices, news and other general information also will be sent via email. Please note: Emails sent to your regular email account will never contain protected health information (PHI) or any other confidential information. In addition, Carpenters Trusts will never sell your email address or use it for any purpose other than communicating with you about Carpenters Trusts services and programs.

The email will be sent from info@carpentersbenefits.org. If the email does not appear in your inbox, it may be necessary to adjust the settings of your spam-blocking software. It's also a good idea to add info@carpentersbenefits.org to your address book.

Your registration will be encrypted and stored until you respond to the email. However, you must respond with 24 hours. Otherwise, your registration will expire and you will have to complete the process again. Contact Northwest Carpenters Trusts (800-552-0635) to request a new registration. Do not re-register until your initial registration expires.

Yes. This portion of our website uses SSL technology, which is an industry standard method for establishing an encrypted link between a web server and your web browser. This link ensures that all data passed between the web server and your browser remains private and secure. SSL is used by millions of websites to protect online transactions with their customers. To learn more, watch this video: Secure Websites in Plain English.

1. Registration: The website requires registration to verify the identity of every user. If you are not a participant or dependent with fringe benefits from Northwest Carpenters Trusts, you will not be allowed to register.
2. Username and password: During registration, you'll create a username and password that will need to be entered any time you want to access your benefits information on the website. No one will be able to access your information without your username and password.
3. Security questions: Northwest Carpenters Trusts will not share password information with anyone, for any reason. This includes participants and dependents who forget their passwords. Two security questions must be answered correctly in order to reset a password. If answered incorrectly, your registration will be cancelled and you will have to complete a new registration.
4. Privacy controls: Protected health information (PHI) and other personal information are not shared with family members without your permission. The site allows family members to request viewing permission, grant or deny requests, and change sharing preferences at any time.
5. Secure email: Email is the weapon of choice for hackers. They pose as someone you trust (a contact in your address book, for example) or a company you trust (such as a bank) and try to convince you to disclose private information. Emails with links are particularly harmful. That's why we advise using Message Center—a secure and encrypted messaging tool—when communicating personal information to participants, spouses and dependents. If you give us permission to use your email address, it will be used only to send general information and never include personal information.
6. Automatic sign off: If you forget to sign out, the website will do it for you when there is no activity on the site for a certain period of time. This is particularly useful if using a public or shared computer.

Your username and password are the keys that unlock your personal information, so it's important to respond immediately when you believe another party has access to them. Here's what you can do:

1. Change your password. Log in and go to My Profile to change your password. This will cancel access privileges for the old password.
2. Call Northwest Carpenters Trusts (800-552-0635) to reset your account. This will cancel your current registration. You'll need to complete a new registration before you can access your information. Your personal information will not be deleted if your account is reset.

No. Northwest Carpenters Trusts will not provide password information to you by phone, email or any other form of communication. We do not and will not give password information to anyone-including you, the registered user. This is for your security. If you forget or lose a password, you'll need to correctly answer two security questions. If the questions are not answered correctly, you will have to cancel your old registration and complete a new one. This will only take a few minutes of your time. Call Northwest Carpenters Trusts during normal business hours for assistance: (800) 552-0635.

It's a paperless alternative to receiving benefits information from Northwest Carpenters Trusts. eCommunications (electronic communications) gives you the option of accepting electronic delivery of important documents through Member Portal. These include quarterly benefit statements, plan booklets, plan summaries, announcements, notifications, and newsletters. To access your documents, log in with your username and password. When you log out, your electronic documents are securely locked away until you need them again. Member Portal permanently stores your documents to prevent you from losing or accidentally deleting something important.

1. Sign in with your username and password.
2. On the Dashboard page, click My Documents to see electronic versions of documents normally sent by mail.
3. When a new document is placed in My Documents, a message will appear in Message Center to let you know it's there. The message will contain a link to the document.
4. If you authorized eCommunications, an alert message will be sent to your email address any time there is a new message or document waiting for you. The message will be sent from info@carpentersbenefits.org. This email will not include any personal information or a link to the document or message. It is simply an alert. Sign in to the Member Portal to access the document or message.
5. Message Center offers encrypted, two-way electronic messaging, so it's safe to use when you want to send protected health information (PHI) or anything confidential to Carpenters Trusts.

This is a section of the website for receiving and storing electronic versions of your quarterly benefit statement and other documents containing your personal information. In addition to viewing the documents online, you can download them to your computer and print them if you have access to a printer. The one thing you can't do is delete them.

Use Message Center for private and secure two-way communication between you and Northwest Carpenters Trusts. It is suitable for general information as well as protected health information (PHI) and other personal information. Messages can be archived but never deleted.

Like keys to a safe deposit box, your username and password prevent other individuals from accessing or stealing your important documents. Signing in also gives you access to Message Center, which offers encrypted email messaging between you and Northwest Carpenters Trusts. Regular email does not meet our standards for security and privacy, so it is only used to send general news and alerts.

Sign in with your username and password, then click My Profile and look for the eCommunications option under Change/Update Settings.

At this time, only explanations of benefits (medical), quarterly benefit statements (retirement), plan booklets, plan summaries, announcements, notifications and newsletters are available in paperless format. Other communications will continue to be sent in printed form (by mail) until electronic delivery is available.

Our objective is to provide every participant and dependent with an archive of Northwest Carpenters Trusts documents. By not allowing documents to be deleted, we can verify that the documents were delivered electronically.

Electronic delivery cannot be turned off. All registered users receive electronic delivery of documents and messages, regardless of whether they authorize eCommunications.

All registered users automatically receive electronic messages (in Message Center) and electronic documents (in My Documents). If you don't authorize eCommunications, you will also receive printed materials in the mail. If that seems like overkill, please consider changing your preference so mail delivery can be discontinued altogether. Federal law requires us to obtain your permission before replacing printed materials with online versions.

Yes. You can change your preference at any time and for any reason.